Last updated: March 03, 2024
Welcome to LaunchLeap's Payment Policy. This policy outlines our payment terms, methods, and related procedures. By engaging our services, you agree to comply with this policy.
1. Payment Methods
1.1 For Indian Clients:
- UPI (Unified Payments Interface)
- Net Banking
1.2 For International Clients:
- Wise (formerly TransferWise)
- PayPal
2. Project Initiation and Advance Payment
2.1 Advance Payment
We require a 20% advance payment before commencing work on any project. This advance serves to confirm the project and mitigate the risk of last-minute cancellations.
2.2 Purpose
The advance payment demonstrates the client's commitment and allows us to allocate resources effectively to your project.
3. Payment Schedule
- 3.1 Initial Payment: 20% advance upon project confirmation
- 3.2 Milestone Payments: As agreed upon in the project proposal
- 3.3 Final Payment: Remaining balance due upon project completion and before final deliverables are transferred
4. Satisfaction Guarantee
4.1 Client Satisfaction
At LaunchLeap, we are committed to ensuring your satisfaction with our work. If you are not satisfied with the delivered product, we will:
- Conduct a detailed review of your concerns
- Provide additional work or revisions as necessary, within the scope of the original project agreement
- Work closely with you to address any issues until you are satisfied with the final product
4.2 Transparency
We maintain a transparent process throughout the project, including:
- Regular updates and progress reports
- Clear communication about any changes or challenges
- Adherence to the agreed-upon project scope and deliverables
5. Refund Policy
5.1 Full Refund Conditions
LaunchLeap offers a full refund of the amount paid if:
- We fail to deliver the agreed-upon product within 30 days of the promised delivery date (excluding delays caused by the client or force majeure events)
- We are unable to complete the project due to reasons within our control
5.2 Partial Refund
In cases where partial work has been completed and delivered, refunds will be prorated based on the work completed and accepted by the client.
6. Dispute Resolution
In the event of any disputes regarding payments or deliverables, LaunchLeap commits to:
- Engaging in good-faith negotiations to resolve the issue
- Providing all relevant documentation and explanations
- Considering third-party mediation if necessary
7. Additional Terms
7.1 Currency
All payments will be processed in the agreed-upon currency as specified in the project proposal.
7.2 Late Payments
LaunchLeap reserves the right to pause work on projects with outstanding payments beyond the agreed-upon terms.
7.3 Taxes
Clients are responsible for any applicable taxes or fees imposed by their local jurisdiction.
8. Modifications to the Policy
LaunchLeap may update this Payment Policy from time to time. Any changes will be communicated to active clients and posted on our website.
9. Contact Us
If you have any questions about this Payment Policy, please contact us at [email protected].
By engaging our services, you acknowledge that you have read, understood, and agree to this Payment Policy.